Help centre

Sipflow help centre

How can we help? The full Sipflow help centre is on its way. In the meantime, here are the questions we hear most, and you can always reach us directly.

FAQ

Frequently asked questions

Still stuck? Email support@sipflow.io or schedule a support meeting above.

How do I upload a contract?: In the Purchasing dashboard, drop in the PDF or a photo of your supplier agreement or invoice. Sipflow reads it, pulls out the products, prices and terms, and files it against the right supplier for you to check and confirm.
How is volume counted?: Every order and delivery you record, or that comes in from a connected wholesaler, is counted against the agreement it belongs to, so you always see how close you are to a target and the rebate it unlocks.
Which wholesalers connect?: Payments via Mollie. POS and accounting via API on Enterprise+. Connected wholesalers are being added; tell us who you buy from and we'll prioritise them.
What does onboarding cost?: Starting is free. Venues pay a small monthly fee for the full toolkit; suppliers pay a service cost when a deal is agreed, and can add a one-off guided onboarding. The pricing page has the detail.
Is my data private?: Yes. Your supplier agreements, prices and deals are confidential and encrypted; we never share them with other venues or suppliers without your consent.
What's live and what's in beta?: The Purchasing dashboard and Invoices & payments are live. The Volume & margin tracker is in beta. Essential is coming soon, and the free Starter plan is opening city by city, so join the waiting list.

Support meetings run in our live markets

We book support calls through our local market sites. Join the waiting list and we'll let you know when Sipflow is live in your region.